Robert Bush, the former undertaker who admitted to 67 offences, including 30 counts of preventing a lawful and decent burial and theft from 12 charities, has written an 'apology' letter to those affected by his actions. While his letter acknowledges the distress and upset caused, it has not gone down well with all victims. One such victim, Beverley, whose baby Sunny Beverley-Conlin was found in a brown paper bag on the floor of the funeral parlour, expressed deep anger and frustration. She felt that the letter was more about apologizing for their reaction than his actions, and that it would haunt her for the rest of her life. This reaction highlights the complex emotions and trust issues that can arise when dealing with such sensitive matters. It also underscores the importance of genuine remorse and accountability in the funeral industry, where the mismanagement of a loved one's final act of love can have profound and lasting impacts on families. The case of Robert Bush serves as a stark reminder of the need for ethical and professional conduct in the funeral business, and the potential consequences when these standards are not met.